FAQ
FAQ
Made to order?
We hold inventory, so there's a high chance your item will ship the day you order it – but there's also a chance your order will be made to order. We have a standard lead time of 1-3 weeks before shipping, but typically it's 1-3 days.
Where do you ship to? / Shipping policy
In-stock items ship in 5 to 10 business days. We ship on Tuesdays and Thursdays.
Made-to-order furniture ships under 3 weeks.
Transit time (for US orders) averages 3-5 days.
Flatpack shipping means your furniture will arrive unassembled. It also means compact packaging, which results in a reduced carbon footprint.
We only ship furniture to the United States and Canada for now; however, drop us an email for all other international order requests and we will look into feasibility and shipping / export costs. Note: We are currently working with European production partners to open up sales within Europe as soon as possible, and keep manufacturing local to the market to avoid transatlantic shipping.
We ship within the contiguous 48 states as of now. We are now offering Canadian Shipping for $35, hopefully in the near future we will ship internationally.
Can I pick up?
Yes – our warehouse is in Pittsfield, MA in the heart of the Berkshires. Please email to arrange a pickup, we do not have a public showroom (yet). Pickup hours are M-F 9am-5pm.
IRL?!?
A few brick and mortar partners that we love dearly; if you want to shop IRL, these guys have you covered. Ordered can be placed with stockist and will ship directly to you.
Tivoli NY.
64 Broadway Tivoli, NY
Santos by Monica
22 Ludlow st
New York, NY
10002
Enid
2003 W Fulton St
Chicago,IL
60612
R&D Shop at Mass MOCA
1040 Mass MoCA Way,
North Adams, MA
01247
I need to cancel my order.
Email us ASAP at hello@lucca.nyc happy to help.
What's your warranty policy?
We stand by our manufacturing and material, and offer a 20-year warranty on standard usage, more info can be found here. Edgebanded/colored products have a 2-year warranty.
Unhappy?
Shoot us an email, we would love to make it right.
Do you offer colors?
We do! We do want to make solid color shelves but someday.
Returns?
Sorry, we are a small company and returns cannot be accepted currently.
I received a damaged product. What do I do?
You have 7 days from when tracking says "Delivered" to reach out with images. We will either refund or send new items.
Custom!?!
We do custom! If you can't find a size or shape we can accommodate most the time.
Submissions
Email submissions to Hello@lucca.nyc always looking for new products, we license products at the industry standard fee.
1. Unbox lay flat on a rug or floor.
Start with a Long piece and Short piece.
Slide them together gently without forcing them.