FAQ

FAQ

Made to order?

We have a small inventory, so theres a chance it will ship in the day your order, but most likely it will be made to order and have a standard lead time of 1-2 weeks before shipping.

Where do you ship to?

We ship within the contiguous 48 states as of now. Hopefully in the near future we will ship internationally.

Can I pick up?

Yes, our warehouse is in Sunset Park, Brooklyn. Please email to arrange a pickup. 

How is it manufactured?

We CNC route all the shelving we produce with a series of fabrication houses and shops in NY state. We are proud to keep manufacturing as close to our market as possible. 

I need to cancel my order.

Email us asap, hello@lucca.nyc

What's your warranty?

We stand by our manufacturing and material and offer a 20 year warranty on standard usage, more info can me found here.

Do you offer colors? 

We do! We do want to make solid color shelves but someday. 

Returns?

Sorry, we are a small company and returns cannot be accepted currently. 

I received a damaged product. What do I do?

You have 7 days from when tracking says delivered to reach out with images, we will either refund or send new items.