FAQ

 

 

FAQ

Made to order?

We have a small inventory, so theres a chance it will ship in the day your order, but most likely it will be made to order and have a standard lead time of 1-2 weeks before shipping.

Where do you ship to?

We ship within the contiguous 48 states as of now. We are now offering Canadian Shipping for 35$, hopefully in the near future we will ship internationally.

Can I pick up?

Yes, our warehouse is in Pittsfield, MA in the heart of the Berkshires. Please email to arrange a pickup. 

How is it manufactured?

We CNC route all the shelving we produce with a series of fabrication houses and shops in NY state. We are proud to keep manufacturing as close to our market as possible. 

I need to cancel my order.

Email us asap, hello@lucca.nyc

What's your warranty?

We stand by our manufacturing and material and offer a 20 year warranty on standard usage, more info can me found here. Edgebanded/ colored products have a 2 year warranty. 

Do you offer colors? 

We do! We do want to make solid color shelves but someday. 

Returns?

Sorry, we are a small company and returns cannot be accepted currently. 

I received a damaged product. What do I do?

You have 7 days from when tracking says delivered to reach out with images, we will either refund or send new items.